Cancellation & Refund Policy
Version 2026-11-05 · Effective [EFFECTIVE DATE]
Free trial
Paid plans start with a 7-day free trial. You won't be charged if you cancel before the trial ends. We email you a reminder before your trial converts to a paid subscription.
Cancelling
- Cancel anytime: open your account page on our website and choose Manage billing → Cancel plan. It takes a couple of clicks; no email or call needed.
- To avoid being charged for the next billing period, cancel before it starts, that is, before your renewal date (or before your free trial ends). Your renewal date is shown on your account page and in your receipts.
- After cancelling you keep access until the end of the period you've already paid for, and you won't be charged again.
No refunds
Payments are non-refundable. We don't refund charges for a billing period that has started, including partial periods, unused time, or a renewal you forgot to cancel. Cancelling stops future charges only.
The only exceptions are:
- Billing errors: if you were charged twice or the wrong amount, we'll refund the incorrect charge.
- If we close your paid account without cause, we'll refund the unused part of your current period.
- Where the law requires a refund (see below).
Refunds we do make go back to the original payment method, usually within 5–10 business days.
Your legal rights
This policy adds to, and doesn't limit, rights you have under consumer protection law where you live, including cancellation and refund rights for online agreements (for example under Ontario's Consumer Protection Act, Quebec's Consumer Protection Act, or EU/UK distance-selling rules).
Contact
[COMPANY LEGAL NAME], [ADDRESS] · support@jiyn.ai · [PHONE]